Baggage Panorama

Baggage panorama is a baggage performance application aimed at providing real-time operational information and dashboards to ensure optimum baggage system travels with its passengers. Ultimately, it ensures that every bag makes its scheduled aircraft and travels with its passenger. The importance of minimising missed bags in a busy airport baggage environment is key for a successful operation. 

The Shabstec baggage panorama product provides web-based and mobile data to ensure that relevant information is shared with key stakeholders including airport staff, airlines and handling agents. 

Baggage Panorama provides the following capabilities: 

- Track and report the performance of the baggage operation 

- Help make strategic decisions with regards to the baggage operations 

- Agree on baggage charges with airlines 

- Proactively identify and rectify situations that can have an adverse impact on customer  satisfaction 

The system provides near real-time and historic performance reporting and monitoring by consolidating data from multiple sources to provide information on a range of KPI's and operational metrics. The system visualisation and self service capabilities. Furthermore, the solution allows an airport to improve the existing baggage IT solution by consolidating similar functionality into a single solution, use a single source of baggage information to support all baggage applications and users, and providing consistent reporting on the baggage operation to all stakeholders.